Returns & Exchanges

At Moon's Flowers, we strive for perfection in every bloom, but we understand that sometimes things don't go as planned. If your floral arrangement arrives damaged or doesn't meet our freshness standards, we are committed to making it right with a replacement or store credit.

1

Document the Issue

Take a clear photograph of the flowers within 24 hours of delivery to document any quality concerns or damage sustained during transit.

2

Contact Our Team

Email our customer care team at [email protected] with your order number and the attached photos to initiate your claim.

3

Verification Review

Our floral specialists will review your request within one business day to verify the condition and determine the eligibility for a return or exchange.

4

Resolution Delivery

Once approved, we will schedule a complimentary redelivery of a fresh bouquet or issue a full credit to your account for future use.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing